TheLaceWrld Policies

Thank you for choosing Thelacewrld for your hair care needs. We are committed to providing a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy below:
Order Processing:
    •    Processing Time:
    •    Orders are typically processed and shipped within 3-5 business days after payment confirmation.
    •    Customized or special-order items may require additional processing time.
Shipping Methods:
    •            Domestic Shipping:
    •    We offer standard and expedited shipping options for domestic orders.
    •    Delivery times vary based on the selected shipping method and the destination.
Order Tracking:
    •    Tracking Information:
    •    Once your order is shipped, you will receive a confirmation email with tracking information.
    •    You can track the status of your shipment using the provided tracking number.
Shipping Costs:
    •    Shipping Rates:
    •    Shipping rates are calculated based on the weight of the products and the destination.
    •    Customers can view shipping costs before completing the checkout process.
Shipping Delays:
    •    Unforeseen Delays:
    •    While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, holidays, or carrier delays may impact delivery schedules.
Address Accuracy:
    •    Accuracy of Shipping Address:
    •    Customers are responsible for providing accurate shipping information. Please double-check your shipping address during checkout.
    •    We are not responsible for orders delivered to incorrect addresses provided by the customer.

Return Policy for Thelacewrld- Hair Products

Thank you for shopping with Thelacewrld. We strive to provide high-quality hair products and ensure your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we're here to help.
Returns:
    •            Time Frame:
    •    You have 14 days from the date of purchase to initiate a return.
    •            Condition of Products:
    •    Products must be unused and in the same condition as received.
    •    All original tags and packaging must be intact.
    •            Return Process:
    •    Contact our customer service  at Thelacewrld@gmail.com to initiate the return process.
    •    Provide your order number, the reason for the return, and any relevant details.
    •            Refund/Exchange:
    •    Upon receipt and inspection of the returned item(s), we will notify you regarding the approval or rejection of your refund/exchange.
    •    If approved, refunds will be processed to the original payment method. Exchanges will be processed promptly.
Exceptions:
    •    We do not accept returns on products that have been used, damaged, or are not in their original condition.
    •    Customized or special-order items may not be eligible for return unless they are damaged or defective upon receipt.
Shipping:
    •    Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

   •    For any questions or concerns, please contact us
at Thelacewrld@gmail.com